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Consumer Complaints

Consumer complaints, also called customer complaints are situations where consumers express their dissatisfaction to a party responsible for such dissatisfaction. It usually concerns a problem regarding a service or product. A genuine consumer complaint is also a pointer to the manufacturer or service provider where exactly he is going wrong or lacks in terms of quality. These are usually informal in nature and are addressed directly to companies or service providers who go about resolving them. However, if the company or service provider fails to resolve the issue, the consumer may approach a Consumer Forum for award of appropriate compensation.

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